AI assistants for each department, inside Microsoft Teams
An IT services company
- Sector
- IT services
- Service
- AI process automation
Problem
Answers to everyday questions were spread across the ERP, supplier records and monitoring tools. Staff either learned each tool or asked a colleague who knew where to look.
Approach
We built four assistants inside Microsoft Teams, each limited to one department through Azure AD groups. The management assistant answers questions over ERP data, the purchasing assistant covers suppliers, orders and rates, the delivery-notes assistant posts notes to the billing channel, and the IT operations assistant reports backup status and alerts.
Outcome
Staff ask their question in Teams and get an answer from the system that holds it, without opening another tool. Each department only sees what it is allowed to see.
In numbers
- assistants, one per department
- 4
- new tools for staff to learn
- 0
Stack
- Microsoft Teams bots
- Azure AD
- ERP API
- LLM
- Python
Recognise a similar problem in your business?
Book a free call and tell us about it. We will explain how we would tackle it and how quickly a first version could be in production.